Some of the features offered by MyHealthAccess – the ability to attach documents and eForms from the EMR directly into a message to a patient for example – require patients to be verified. A verified patient is a patient whose identity was confirmed either via Telehealth, or via the PIN verification method by a clinic staff member. It is an additional level of safety to ensure medical information shared with and by your patients is only shared with the intended person. The guide below will provide details on how patients can be verified.


Telehealth Appointment

If you are using the MyHealthAccess Telehealth platform, you can verify your patient during a Telehealth visit. An admin staff could also book a brief Telehealth appointment to proceed with the verification process without requiring a full visit. Once the Telehealth visit is launched, confirm the patient identity. This is often done by having the patient show their health or ID card on screen.

Once the patient's identity is confirmed, click on the 'Patient has not been verified. Click here to verify patient' red text towards the top left of the window, then click on the 'Verify' button as shown on the screenshot below.

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In Person Verification

A patient can also be verified in person at the clinic. You or a staff member would confirm the patient's identity, then navigate to their Juno EMR Details page. From there, click on the 'View or Edit MHA Status' button located within the ‘Demographic’ section of their record.



This will open the ‘Patient Verification & Connection Status’ overlay. Within the overlay, click on the 'Verify Patient' button.


You will be prompted to enter the 6-digit verification code provided to you by the patient. Type in the verification code in area provided. A blue checkmark will validate the code provided by the patient. Click on the ‘Confirm’ button to finalize the verification. Your patient’s verification status will now display ‘Patient Has Been Verified’.


Guide Your Patients to Their Verification Code

Patients’ verification codes are available within their MyHealthAccess account both on the smartphone application and on the web version. It is not sent via text or email; patients will not receive a notification that it must be provided. To find the code, they must go through the following steps:

  1. Log in to your MyHealthAccess account either via the application on your smartphone, or via a web browser at
  2. Click on ‘Account’ to open the account menu. The menu is located at the bottom on the screen on a mobile device, and at the top left of the screen on a computer.
  3. Click on the ‘Verification Code’ menu option.
  4. Provide the Verification Code displayed on your screen to your clinic.


Verifying patients will allow you to fully benefit from this new messenger: your will be able to send documents and eForms directly from the EMR, and attach documents you receive from patients to their charts. This is not possible for patients who have not been verified, though you will be able to attach files from your computer and add attachments they sent you directly to their charts.