The "Account expired" error message appears when a user with an expired login record attempts to log in. It can be easily solved by a user who has admin access to your OSCAR.
1. From the appointment page, click on Admin to open the Admin
Page.
2. Click on Search/Edit/Delete
Security Records in the Security Section.
3. Search for the login access you
need to update. Note that the search options available are user name and
provider number. If you do not know the OSCAR provider number or user name of
the record you need to update, leaving the field blank will generate a list of
all records.
4. Click on the user name to open
the security record you want to update.
5. Uncheck the "Expiry
Date" option if you wish to completely remove it, or change the date to a
new date if you want to update it to a new date.
6. Once the changes are made, click
on "Update Record".
Once done, your user should be able to access OSCAR using their own credentials again.