Patient messenger is a powerful communication tool that allows clinicians to quickly and easily send and receive messages from patients. Additionally, you can easily attach any document, eForm or file from your own computer.
Accessing the Messenger:
The patient messenger can be accessed from the Juno Interface by selecting the two chat bubbles in the top right corner and subsequently clicking onto “Patient Messenger”.
Alternatively, the patient messenger can also be accessed directly through a patient’s chart, provided the patient has been confirmed. The added benefit of opening from the patient’s chart directly is that the patient’s details will automatically populate when composing a new message.
Using the Messenger:
The messenger has three key areas; Received, Sent, and Archived. These can be accessed on the far left panel within the messenger.
Received: will be where all incoming messages will be displayed and includes Connection Requests and general messages and replies from patients.
Sent will contain all messages which have been sent from the clinicians to the patients as well as any system message sent to the patient, such as appointment confirmations.
Archived will contain all messages which have been marked as such.
Composing a Message:
If opening the patient messenger directly from the patient’s chart, composing a message will automatically populate that patient as the recipient and clinician can begin entering the subject, message body and any relevant attachments.
Attachments may include documents from your own computer workstation or if the patient is verified, an eForm or PDF document from the patient’s own chart.
If the messenger is opened from any other section of the EMR, when composing a message you will be required to search the patient to then select them.
Begin by selecting “Compose” within the patient messenger.
In the field labeled “Recipient” begin typing the patient's last name. As you type, matching patients will appear below. Select the appropriate patient from the list.
Once selected, the patient's name, HIN and DOB will display to further verify this is indeed the patient you intend to message.
Add your relevant subject, message and if required, any attachments.
Select “Send” once complete.
When a patient is verified, the ability to attach documents or eForms directly from the patient’s chart into your message becomes available. If a patient is not verified, the only option to attach documents will be from files on your own computer.
Upon composing your message, select “Add Attachment”; if the patient is verified you will be presented with a Patient Chart Menu with a selection for either Documents or eForms.
If the patient is not verified, the Documents and eForms will be greyed out and non-selectable, however in either case the option to select “From Computer” will be present to browse files from your own workstation.
Documents: Lists the available documents from the patients chart which can be attached.
eForms: Lists the available eForms from the patients chart which can be attached.
Attach: Selecting the checkbox will attach the document or eForm to the message.
Attachments: Lists the currently selected documents and eForms attached to the message, with an option to remove if required.
From Computer: Displays available documents on your computer to attach.
Add to Message: Confirms all available attachments selected to then add to the message to the patient.
Reviewing Historical Messages:
Messages displayed will vary based on how you accessed the patient messenger:
If the patient messenger is accessed from within the patient's chart, the Received, Sent and Archived folder will be filtered to only display messages associated with that particular patient.
If the messenger is accessed from any other section of the EMR, there will be no patient specific filtering applied and all messages sent, received or archived will be visible.
Patient Messenger Functions:
You may notice that within the patient messenger, there are a number of different buttons along the top row which can be selected. If you are unsure of the specific function of these buttons, you can hover over the button with your mouse to display a tooltip on what the button does.
Archive/Unarchive selected message(s): This will archive or unarchive the selected message(s).
Show only unread messages: This action will display only messages which are unread, or marked as unread.
Mark as read: This action will mark the message as read.
Mark as unread: This action will mark a previously read message as unread.
Create a tickler message: This function will generate a tickler creation screen which can then be assigned for action.
Refresh mailbox: Refreshes the mailbox to update any new actions which have taken place, or see whether any new messages have arrived since the messenger was accessed.
Reply to message: Replies to a sent or received message.
Select All: This function will allow you to select all messages.
Search Box: The search box allows you to search for any messages from a particular patient, or any word or phrase used in either the subject or body of a message.
Select Message: Selects the message to then use the actionable buttons listed previously, or select multiple to then use the actionable buttons.