Frequently Asked Questions

Frequently Asked Questions about Oscar McMaster electronic medical record system. How to guides for various functionalities within the EMR.

How can I get support for Oscar?
Juno EMR Services offers support for general customers issues in 3 different ways: 1. By Email to support@junoemr.com which will create a ticket in our sup...
Wed, 21 Feb, 2018 at 2:49 PM
How to add a new provider (user) to my OSCAR?
The following guide will allow you to add new users (called providers) to your OSCAR EMR. All three steps are required to complete a new user's setup, ...
Mon, 14 Jan, 2019 at 8:59 AM
I forgot my password / I cannot connect to OSCAR, what do I do?
Forgot your login credentials to OSCAR or unable to login? No panic! There are a couple of easy things to check before reaching out to your clinic administr...
Wed, 5 Dec, 2018 at 10:02 AM
One of our users is unable to login, what do I do? (Administrator guide)
One of your users is currently unable to login to OSCAR. What should you do? Before contacting us, give the steps below a try. Most login issues are very ea...
Wed, 5 Dec, 2018 at 10:01 AM
A guide to preferred pharmacies in OSCAR
Do you want to keep track of the pharmacy your patient goes to so you can fax their prescriptions directly? Are you using our outbound faxing integration an...
Mon, 14 Jan, 2019 at 10:26 AM
Adding an eForm to my account
I have the necessary components for adding an eForm to my Oscar instance (image files and html/javascript code). How do I go about adding these files ...
Thu, 23 Jul, 2015 at 3:01 PM
Adding a drug in the drug list
 You can add drugs to the Drug menu by opening up the prescriptions of a patient and adding the drug as a custom drug. Type in the drug name and make su...
Thu, 23 Jul, 2015 at 2:58 PM
Can't login - "Account Expired" Error Message in OSCAR
The "Account expired" error message appears when a user with an expired login record attempts to log in. It can be easily solved by a user who...
Thu, 18 Aug, 2016 at 10:34 AM
How can I add measurements to be mapped directly into flowsheets?
I'm getting lab results back with a lot of data, but some of it is not appearing directly in the Diabetes, Hypertension, or other flowsheets for ...
Thu, 23 Jul, 2015 at 3:01 PM
How Can I Unmerge Demographic Records?
 How can I unmerge demographic records that have been accidentally merged? Answer Unmerging patient files can be done by following these step...
Tue, 2 Aug, 2016 at 9:40 AM